Get Remote IT Support Services for All Your Systems in Nairobi Kenya
Our desktop computers, Laptops, phones, MacBooks and server-based systems are vulnerable to various software issues and hacking attacks. Most of these issues cause a major loss in productivity as one has to spend a large amount of time fixing them. Without getting these issues fixed, it would be quite difficult to get back on track. In such cases, remote IT support services in Nairobi can come to your rescue.
Remote online support means one can get professional IT support from the comfort of their own home or business almost instantly. A certified remote customer service agent accesses your computer through a remote access software and helps to fix your problems within no time. VDS Remote computer tech support teams in Kenya work around the clock and provide you with instant services for all your systems.
Remote desktop support services are not only restricted to issues and bug fixes but can prove to be quite beneficial in routine activities like software installation, virus removal and general problems you may face day by day. Let us delve deeper into how these services work and what are the advantages of getting remote online IT support Nairobi.
How Does Remote Support Work?
The working of a remote customer support service is quite similar to that of the traditional method except for the fact that it is faster, saves you money and helps reduce productivity losses. Let us understand the basic difference between traditional support and online support with the help of an example.
Suppose, you’re the owner of a small business that incorporates the PBX/PABX system for switching calls in your office, it may so happen that one day you’re facing some issues in switching your calls. We can support the office telephone system which has a web configuration interface.
Traditionally, you would call on the customer support and ask for their services. Your request is registered, a technician is allocated who has to come on-site to check out the issue, and provide a solution for the same. However, the entire process of asking for a service and waiting for the technician to arrive is very time-consuming. Unless your system is backed up, you can potentially lose a significant amount of business. It may also happen that the issue was very minor. In this scenario, the major loss was caused by waiting for your desired service.
In these situations, remote PBX system support in Nairobi services would have fared much better. Most of these services have 24/7 support, and you can chat with a technician about your issues instantly. After providing the details of your problem, he may monitor your system online using encrypted software and check for the issues. We support Yeastar PBX, Grandstream, Avaya, Dlink, Zycoo, NEC and Cisco PBX System remotely.
Once the issue is identified, he may suggest remedies for the same. This is quite similar to asking a friend for help; the only difference in remote online PABX support services is that the technician can access your system and make the desired modification from his desk.
Thus, we can summarize the working of remote support service as an online help and support system that does not have to rely on the physical presence of the technician at the site where the fault is diagnosed. It generally provides solutions to all your issues from a remote location by accessing your system through an encrypted software.