Starting a New office in Kenya and need Office Telephone System ?
Every business need a Phone line for their communication.You may need several phones with a PBX System or mobiles, or even a multiple-line phone.Either way, your customers should be able to easily contact you by phone.You may think what is a PBX System or PABX System. A PBX or PABX System share the telephone lines you taken from the telecom provider.In Nairobi there is 2 telecom providers are available. Du and Etisalath. Both the providers are distributing their fixed line and internet services based on area monopoly. Example in Kenya, areas like Jumeirah Lake Towers & Business Bay areas the services provided only by Du.
Once you identified the the service provider for your new office area you have to visit their office for applying the telephone line as well as internet. You can discuss with the customer representative for the best plans suited for your business.If you are small business with 10 to 15 employees then it is ideal to take one telephone number with multiple hunting lines. You can choose the number of channels based on the incoming call and out going call traffic.Say you choose one telephone line with 5 channels that means you can have 5 outside calls at a time [ both incoming or outgoing]. It give a single number for your business and giving the advantage on advertising only one number.Your customers has to remember only one number for calling your business. You dont have to fear about missing the important calls when one line is busy.You can receive multiple calls based on the hunting channels you bought from telecom service provider.In reality the service provider will give you multiple physical lines in your office with the same number.
If you are starling a large business better choose ISDN PRI lines. PRI Lines give you 100 DID numbers with 30 concurrent calls support. In simple words you will get 100 different numbers and make or receive 30 calls at a time. You can give separate phone number for each employee and still maintain the pilot number as company identity for advertisements. Because of the 30 channel capacity you still dont miss multiple incoming customer calls coming in to the pilot number.
Choosing a Office Phone system [ PBX / PABX] for your Office
You may choose traditional telephone system or a voip phone system for your office. Traditional PABX systems are ideal for sharing the incoming telephone lines from service provider between the employees and internal calling between employees. Basic fictions like ring group , call hold , call forward and basic conferencing are available with most of traditional phone systems . Panasonic KX-TA824 is a basic telephone system provided by Panasonic.
VoIP technologies are now widely used. They can be great for businesses in terms of features and productivity tools available with mos of the IP Phone Systems.Compared to traditional Telephone system VOIP PHONE SYSTEM uses your local area network to communicate each other as well as the IP PBX System.Now a days IP Phones are coming with Dual Ethernet ports. It simply reduce the cost of cabling by using Computer network connection and phone connection in a single cable.IP Phone systems having several advantages depend on the brand. IP telephone systems are available from Avaya , Panasonic, Grandstream, Cisco, Nec, Dlink and Yeastar. Call Forwarding, Mobility, Voice Mail, IVR, Voice Mail to Email, Call Recording, Call Accounting, Branch head office connectivity, Fax to Email and Mobile extensions are some of the features of IP Phone system.
Choosing a Phone System that Fits your Budget
Once you finish the hard part on decision making, then its time to think about the budget.when it comes to Voip phone system the budget may be little higher than Traditional phone system. But its worthy to inverts on the small difference on prices.IP phone systems can upgrade as your business grow. You dont have to throw away your telephone system when your company grows. It will avoid the expensive re procurement.Now a days many off the business relay on customer relationship management softwares [ CRM ] or ERP . Voip Phone Systems allow you to easily integrate with your software platform. It can give call pop up threw CTI integration and and shows the customer details or deal details related to that customer. CRM Telephony integration can improve the productivity of your sales team. Some of the common CRM platforms that support CRM Telephone integration are Microsoft Dynamics, Sales Force, Vtiger, Open ERP and Odoo.
Voip Phone System Products
People are totally confused when it come to select telephone system for new office. There so many option available in the market and choosing the right one is the main part. See some of the IP Telephone System models available in Kenya, Nairobi.